Palm Equipment International Ltd products are guaranteed for 12 months from the date of consumer purchase. The guarantee is only valid to the original retail consumer purchaser against defects in material and workmanship. If a product is found to be defective during the first 12 months of use due to a manufacturing failure, Palm Equipment International Ltd will repair or replace at our option any defective part.

The product may be sent directly to Palm Equipment International Ltd or sent to your represented distributor (carriage/freight pre-paid) and enclose the original invoice/receipt number and date of purchase along with your name, address and daytime contact telephone number or e-mail address.

This guarantee does not cover normal wear and tear, nor damage resulting from abuse, alteration or unauthorised repair.
Due to the vulnerability of latex seals and fabric socks they carry no guarantee once the garment has been worn by the consumer. Clothing must be clean and dry before being sent back for warranty and repair work. Wet or dirty products will not be repaired and will be returned to sender Please allow up to 21 days for items to be returned.

This guarantee does not affect your statutory rights.

Return Form

Palm Return Form (.pdf) - English
Palm Return Form (.pdf) - German

Please return the completed form together with the item to be repaired, proof of purchase and any payment due (cheques to Palm Equipment International Ltd) to the address at the bottom of the page.

Repairs and Returns Adddress

Please return equipment for repair or warranty claim to the address below:

Returns Department
Palm Equipment International Ltd
Kenn Business Park
Clevedon
BS21 6TH
UK

Address label (.pdf)