Returns:

If a product does not perform to your statisfaction or has a defect (within the terms of the guarantee) then you can send it back to us for evaluation.

The product may be sent directly to Palm Equipment International Ltd or sent to your represented distributor/ retailer (carriage/freight pre-paid). To process a claim we require:

The original invoice/receipt number and date of purchase
Your name, address and daytime contact telephone number or e-mail address.
Details of the defect or fault - please use warranty return forms to indicate this.

Repairs:

If one of our products needs to be repaired you can send it to us for evaluation and where possible repair.

The product may be sent directly to Palm Equipment International Ltd or sent to your represented distributor/ retailer (carriage/freight pre-paid). To process a claim we require:

The original invoice/receipt number and date of purchase
Your name, address and daytime contact telephone number or e-mail address.
Details of the repair - please use repair return forms to indicate this.

Please Note: We take pride in providing a first class, professional repairs service and we stitch and tape all latex seals. Non-authorised replacement of latex seals may null and void the warranty of your garment.

Non Warranty Repairs
Minimum charge for repairs to garments outside of warranty terms. If the repair cost is greater than £30.00 we will contact you and advise you accordingly.
REP10 | £30.00

Repairs Postage and Packing
REP03 | £6.95

Replacement Parts

Replacement Latex Wrist Seal - Single
XS/S, M/L, XL/XXL
REP01 | £14.00

Replacement Latex Neck Seal
XS/S, M/L, XL/XXL
REP02 | £25.00

Replacement Latex Ankle Seal - Single
XS/S, M/L, XL/XXL
REP15 | £15.00

Replacement Latex Seals - Full Set
Replacement neck seal and two wrist seals.
XS/S, M/L, XL/XXL
REP04 | £50.00

Palm Return Form (.pdf) - English
Palm Return Form (.pdf) - German

Please return the completed form together with the item to be repaired, proof of purchase and any payment due (cheques to Palm Equipment International Ltd) to the address at the bottom of the page.

Repairs and Returns Adddress

Please return equipment for repair or warranty claim to the address below:

Returns Department
Palm Equipment International Ltd
Kenn Business Park
Clevedon
BS21 6TH
UK

Address label (.pdf)